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GoDaddy claims to offer the best hosting service in the world, while I am not too sure about this claim. While the setup is excellent and there is a very high level of technical expertise it doesn’t quite make the grade because the customer service and the features are quite a disappointment.
Per say GoDaddy is not bad at all, it’s just that for the features it offers it is rather over priced. It has 5 GB of storage, can support 500 email accounts, offers 250 GB monthly data transfer capacity and limited platform support. Basically its much more expensive that other hosts who offer the same for a much lower price. GoDaddy has a lot of frills and a lot of technical nitty-gritties which are quite unnecessary because though it is very technologically sound there is no customer support which puts us in quite a bind if we have a problem.
GoDaddy offers telephone support, email support and other kinds of support but the problem is that it’s not good enough. They get back to queries after 10-12 hours which is just not good enough because when a person is running a site you can’t afford to not work for that much time.
On the plus side GoDaddy is pretty easy to use and has the same control panel as most others. It lets you manage your account, emails, web security and things like that which is quite good. It lets you manage statistic tools and install FrontPage Extensions . Overall though it needs quite an improvement before it can compete properly.
GoDaddy is short of many features others offer at a higher price. So unless they really get their act together and improve their customer service, I’m not going GoDaddy’s way for some time.
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